Shipping policy

We aim to deliver your crystals safely and efficiently.

1. Processing Time

• Orders are processed within 1–3 business days
• During high demand periods, processing may take slightly longer

2. Shipping Time

• Standard delivery: 7–15 business days
• Delivery times may vary depending on your location

3. Shipping Costs

• Shipping fees are calculated at checkout
• Free shipping promotions may apply on selected orders

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

5. Delays

We are not responsible for delays caused by:

• Customs clearance
• Carrier issues
• Incorrect shipping details provided by the customer

6. Lost or Stolen Packages

GemsYard is not liable for lost or stolen packages marked as delivered. Please contact the shipping carrier directly.