Refund policy

We want you to love what you receive from GemsYard.

1. Returns

• Returns are accepted within 7–14 days of delivery
• Items must be unused, in original condition, and in original packaging

2. Non-Returnable Items

• Customized or personalized items
• Items damaged due to misuse
• Clearance or final sale items

3. Refunds

• Once your return is received and inspected, we will notify you
• Approved refunds are issued to your original payment method within 5–10 business days

4. Exchanges

We replace items only if they are defective or damaged upon arrival.

5. Return Shipping

• Customers are responsible for return shipping costs (unless item is defective)
• Shipping fees are non-refundable

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.