Return policy

Return & Refund Policy 

At Gems Yard, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Products must be returned in the original packaging

  • Proof of purchase or order confirmation is required

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products

  • Clearance or final sale items

  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request faster, please include:

  • Your order number

  • Clear photos of the item and packaging

Contact Email: gemsyardofficial@yahoo.com

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Original shipping charges are non-refundable

6. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

7. Contact Information

If you have any questions regarding returns or refunds, please get in touch with us:

Email: gemsyardofficial@yahoo.com

Website: https://gemsyard.com/

Thank you for shopping with Gems Yard.